Health & Safety
Peninsula Victoria Place, Manchester M4 4FB
0844 892 2773


The Consumer Helpline Ltd recognises that it has responsibilities for the health and safety of our
workforce whilst at work and others who could be affected by our work activities. We will assess the hazards
and risks faced by our workforce in the course of their work and take action to control those risks to an
acceptable, tolerable level.
Our managers and supervisors are made aware of their responsibilities and required to take all reasonable
precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by
the operation of our business.
This business intends meeting its legal obligations by providing and maintaining a safe and healthy working
environment so far as is reasonably practicable. This will be achieved by;
 providing leadership and adequate control of identified health and safety risks;
 consulting with our employees on matters affecting their health and safety;
 providing and maintaining safe plant and equipment;
 ensuring the safe handling and use of substances;
 providing information, instruction, training where necessary for our workforce, taking account of any who
do not have English as a first language;
 ensuring that all workers are competent to do their work, and giving them appropriate training;
 preventing accidents and cases of work-related ill health;
 actively managing and supervising health and safety at work;
 having access to competent advice;
 aiming for continuous improvement in our health and safety performance and management through
regular (at least annual) review and revision of this policy; and
 the provision of the resource required to make this policy and our health and safety arrangements effective.
We also recognise;
 our duty to co-operate and work with other employers when we work at premises or sites under their
control to ensure the continued health and safety of all those at work; and
 our duty to co-operate and work with other employers and their workers, when their workers come onto
our premises or sites to do work for us, to ensure the health and safety of everyone at work.
To help achieve our objectives and ensure our employees recognise their duties under health and safety
legislation whilst at work, we will also remind them of their duty to take reasonable care for themselves and
for others who might be affected by their activities. These duties are explained on first employment at
induction and also set out in an Employee Safety Handbook, given to each employee, which sets out their
duties and includes our specific health and safety rules.
In support of this policy a responsibility chart and more detailed arrangements have been prepared.


COVID-19 Policy

The Consumer Helpline accepts its responsibilities for premises & sites operating during the Coronavirus Covid-19 pandemic need to ensure they are protecting their workforce and minimising the risk of spread of infection.

This policy is intended to introduce consistent measures in premises and sites of all sizes in line with the Government’s recommendations on social distancing.

These are exceptional circumstances and we will comply with the latest Government advice on Coronavirus at all times.

The Management have at the first instance carefully looked at the business and enabled all those who can and who should work from home to do so. Where this has not been possible, the business has undertaken a risk assessment to make the working environment as safe as it possible can to follow the Government’s guidance on Corona Virus. A risk assessment has been undertaken prior to any business activities resuming, a copy of this is available at the HR Office, and has been shared with all Management Team members.

The health and safety requirements of any business activity must also not be compromised at this time. If an activity cannot be undertaken safely due to a lack of suitably qualified personnel being available or social distancing being implemented, it should not take place.

We are aware that emergency services are also under great pressure and may not be in a position to respond as quickly as usual.

Managers should remind the workforce at every opportunity of the Operating Procedures which are aimed at protecting them, their colleagues, their families and the UK population.

If a premises is not consistently implementing the measures set out below, it may be required to shut down.

This policy will be reviewed annually and revised as necessary in response to changes in legislation or guidance on methods of working. Employee’s, contractors, suppliers, and consultants are all required to cooperate with us in making this policy work.

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