The Consumer Helpline has been shortlisted and is a finalist for 3 categories at the Welsh Contact Centre awards for 2020. This is the 2nd year in a row we have been a finalist which is credit to all the current management and staff. It’s great to see that their dedication and hard work is paying off. We are finalists
In January 2020 The Consumer Helpline partnered with Bristol Energy. Bristol Energy is a municipally owned energy company founded in 2015 by Bristol City Council. The company serves customers across the United Kingdom. By 2019, 79% of its energy supply was generated from renewable sources.
Congratulations to Simon Williams, Jess Hale and Callum Guy for being the first to complete our 3 session ‘Coach with Success’ programme. All 3 employees have been promoted to assistant teams leaders in last 6 months and are helping our new academy employees improve their knowledge, confidence and exceed targets.
This summer The Consumer Helpline is looking to grow it’s sales team to 150 sales agents across 3 sales campaigns. The Outsourcing centre currently has 40 full time sales positions available working for the Octopus Energy campaign and the newly developed energy switching site working with some of the biggest energy suppliers in the UK. The Consumer Helpline launched in
At The Consumer Helpline we talk to hundreds of people a day about energy switching and have heard dozens of reasons why people haven’t switched their suppliers. Here’s a few of the most common with the answers you need to read 1.“It’s too much like hard work” Quite simply the most common reason we hear and yet nothing more could
The government’s price cap on standard rate energy bills came into effect in January 2019 and new increased levels have recently been announced by Ofgem and will come into effect on 1 April 2019. The price cap means that that price that individuals pay for energy is capped if they are on a Standard Variable energy tariff they have not
The CRU, Ireland’s independent energy and water regulator, noted the increased cost in wholesale electricity and gas prices is having a knock-on effect on customers’ pockets, with wholesale electricity prices now 50% higher than they were in 2016. Some electricity and gas customers faced as many as three price hikes in the first nine months of last year, according to
The Consumer Helpline has been shortlisted by the Welsh Contact Centre Forum for the award “Outsourced Contact Centre of the Year” The awards ceremony will take place on March 8th 2019 at Wales Millennium Centre where hosts have included Alan Carr, Jonathan Ross, Rob Brydon. This a big step for our business who will celebrate 3 years in business on
The Consumer Helpline is excited to announce that we will be expanding our sales team in 2019. These growth plans will see us grow our octopus energy campaign to 80 full time sales agents. We started working with Octopus Energy in March 2018, our aim is to offer customers ” energy that’s good for the planet, good for your wallet,