Why Choose The Consumer Helpline?

The Consumer Helpline is a target, results driven Outsourcing Company based in Swansea City, Wales. We aim to deliver an organisations product or service to consumers in the United Kingdom with a shared goal to exceed agreed KPI’s. We aim to treat all customers fairly and acting within your compliance guidelines. The Consumer Helpline will work closely with an organisation to identify your unique selling points (USP) and tailor our approach to maximise performance.

By Outsourcing your telemarketing campaign to The Consumer Helpline we can take away the hassle of managing this process yourselves. We really do understand the intricacies of successful B2C telemarketing because our Directors have numerous years of experience in producing successful results on behalf of some of the best-known “Blue Chip” companies in the UK. We have the people, technology, and expertise that can help produce outstanding results on your behalf.

Our new 200-seat office offers our employees a fun, fast-paced work and professional environment. Our staff will be fully trained to  have an in-depth knowledge of your products and services to ensure we exceed our agreed targets 

Welsh Contact Centre Forum Finalists 2018 & 2019


  • Great Weekly Basic Salary Plus Attractive Uncapped Commission Structure
  • Induction Training Given To Successful Candidates
  • We Offer Ongoing Training And Support To Help You Achieve Your Goals
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